# Decagon

> Customer service agents for enterprises that resolve requests across chat, voice and email

Source: https://dontaskagain.com/decagon
Website: https://decagon.ai/?utm_source=dontaskagain
Pricing: Paid
Categories: [Customer support](https://dontaskagain.com/categories/customer-support.md), [Voice agents](https://dontaskagain.com/categories/voice-agents.md)
Listed: 2026-10-23
Updated: 2026-10-23

Decagon builds AI agents that act as a concierge for a company's customers. Its agents handle conversations across chat, voice, email and other channels, taking actions such as applying membership perks, extending a rental or rebooking an appointment.

**Key features:**

- Agent Operating Procedures that define workflows in natural language.
- Decagon Voice for phone support with cross-channel memory.
- Testing, observability and live A/B experiments for agent changes.
- Continuous QA and voice-of-the-customer analytics.
- AI-powered knowledge bases.
- Pre-built integrations with business systems.

Decagon is aimed at large enterprises in financial services, travel, health, retail, telecom and media. Access starts by submitting a work email to talk with the team rather than a self-serve sign-up. Pricing is available on request.

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