# Fin

> Customer service agent from Intercom that resolves queries, processes refunds and updates accounts across channels

Source: https://dontaskagain.com/fin
Website: https://fin.ai/?utm_source=dontaskagain
Pricing: Paid
Categories: [Customer support](https://dontaskagain.com/categories/customer-support.md)
Listed: 2026-10-27
Updated: 2026-10-27

Fin is a customer agent from Intercom that answers and resolves customer issues across chat, voice, email, social and Slack. It reads and writes to third-party systems to update accounts, process payments and refunds, troubleshoot technical problems, handle inbound sales and guide shoppers.

**Key features:**

- Runs on Intercom's Apex models, trained on customer service interactions, with a dedicated voice model.
- Procedures for complex, multi-step tasks.
- Roles for service, sales, ecommerce and customer success.
- Data connectors, APIs and MCP for taking action in external systems.
- Simulations and regression tests before deployment.
- Deployment on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook.

Fin works with any helpdesk, including Salesforce, Zendesk and HubSpot, or with Intercom's own. Pricing is outcome-based at $0.99 per resolution (50-outcome monthly minimum), plus $19 per helpdesk seat per month when used with Intercom. A 14-day free trial is available, and eligible startups can get a year of Fin free.

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