Bland
Enterprise voice agents that handle regulated phone calls like patient triage, claims and payment changes
Bland is a voice AI platform that automates complex, regulated phone calls end to end. Its agents authenticate callers, look up accounts and take actions such as scheduling, triage, prescription refills, claims handling or changing an autopay date, then transfer to humans when needed.
Key features:
- Its own speech-to-text, language model and text-to-speech stack.
- Agents deployed on phone, SMS and web and connected to any system.
- Full observability into why each decision was made.
- Safe testing of agent changes before they reach live calls.
- Conversational Pathways, automations, warm transfers and guardrails.
- Compliance with FedRAMP, SOC 2, HIPAA, PCI DSS, GDPR and ISO 27001.
Bland focuses on healthcare, insurance and financial services. The per-minute rate covers models and telephony with no token charges. The Start plan has no platform fee and costs $0.14 a minute, and Build is $299/month plus $0.12 a minute with higher limits. Enterprise plans are contracted by volume, with on-premises or VPC deployment, a BAA and SSO.