Decagon builds AI agents that act as a concierge for a company's customers. Its agents handle conversations across chat, voice, email and other channels, taking actions such as applying membership perks, extending a rental or rebooking an appointment.

Key features:

Agent Operating Procedures that define workflows in natural language.
Decagon Voice for phone support with cross-channel memory.
Testing, observability and live A/B experiments for agent changes.
Continuous QA and voice-of-the-customer analytics.
AI-powered knowledge bases.
Pre-built integrations with business systems.

Decagon is aimed at large enterprises in financial services, travel, health, retail, telecom and media. Access starts by submitting a work email to talk with the team rather than a self-serve sign-up. Pricing is available on request.