Fin
Customer service agent from Intercom that resolves queries, processes refunds and updates accounts across channels
Fin is a customer agent from Intercom that answers and resolves customer issues across chat, voice, email, social and Slack. It reads and writes to third-party systems to update accounts, process payments and refunds, troubleshoot technical problems, handle inbound sales and guide shoppers.
Key features:
- Runs on Intercom's Apex models, trained on customer service interactions, with a dedicated voice model.
- Procedures for complex, multi-step tasks.
- Roles for service, sales, ecommerce and customer success.
- Data connectors, APIs and MCP for taking action in external systems.
- Simulations and regression tests before deployment.
- Deployment on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook.
Fin works with any helpdesk, including Salesforce, Zendesk and HubSpot, or with Intercom's own. Pricing is outcome-based at $0.99 per resolution (50-outcome monthly minimum), plus $19 per helpdesk seat per month when used with Intercom. A 14-day free trial is available, and eligible startups can get a year of Fin free.