Rep AI
Ecommerce agent that spots shopper intent, starts sales chats and resolves support across chat, email and social
Rep AI is an AI agent for e-commerce stores that handles both sales and support. It watches shopper behavior for signs of hesitation, comparison or exit risk, starts a conversation at the right moment, recommends products and upsells, and resolves support requests such as order tracking and returns.
Key features:
- Detects drop-off risk and starts proactive, contextual chats.
- Narrows products through conversation and recommends add-ons and upsells.
- Rescues abandoned carts and suggests alternatives for out-of-stock items.
- Resolves order status, returns, exchanges, cancellations and subscription edits.
- Handles email, Instagram, Facebook, TikTok and WhatsApp conversations.
- Turns conversations into insights on drop-off reasons and unanswered questions.
Rep AI integrates with Shopify, Klaviyo, Gorgias, Zendesk, Yotpo and 20+ other tools, and adds a unified AI helpdesk. Pricing scales with site traffic: at 80,000 sessions a month, Sales is $578/month, Support $250/month and the Sales + Support bundle $726/month, with 20% off yearly. All plans include a 14-day free trial with no card.