Gorgias
Ecommerce helpdesk with an AI agent that resolves tickets, applies discounts and upsells across channels
Gorgias is a customer support platform for ecommerce brands, especially on Shopify, that combines a helpdesk with an AI Agent. The agent answers shoppers across channels, resolves routine tickets, cancels orders, applies discounts or upsells in the conversation and hands complex issues to human agents with full context.
Key features:
- AI Agent pre-trained on ecommerce conversations that follows your tone, policies and SOPs.
- One inbox for email, chat, SMS, WhatsApp, Instagram and Facebook.
- Native Shopify integration with order, customer and product data in each ticket.
- Proactive product recommendations before and after purchase.
- Real-time AI coaching, routing and assignment for human agents.
- Revenue attribution reporting and 300+ integrations such as Recharge, Klaviyo and Yotpo.
Gorgias is built for online stores and their support teams. Every plan includes the AI Agent, billed only when it resolves a conversation, and helpdesk plans scale by ticket volume from 50 to 5,000 tickets a month rather than per agent. Voice and SMS are available as add-ons, and brands can book a demo.