Ada is an agentic customer experience platform that deploys AI agents for customer service. Its agents resolve inquiries, take actions such as pulling up account information, follow standard operating procedures and keep improving across voice, messaging, email and other channels.

Key features:

Generative agents that resolve inquiries and take actions in enterprise systems.
Voice, messaging, email and other channels from one platform.
Multilingual conversations.
Automation of complex standard operating procedures.
Analytics and coaching to measure and improve agent performance.
Industry solutions for financial services, betting and gaming, retail, technology and travel.

Ada is a Canadian company serving large businesses with high-volume support operations, and visitors can listen to a real recorded call on the site. Getting started requires booking a demo with a business email; there is no self-serve sign-up, and pricing is available on request.