PolyAI builds dialog agents that handle critical enterprise customer conversations and resolve them without escalation. Its agents run across voice, chat, SMS and messaging, verifying customers, triaging issues and handling disputes in multiple languages.

Key features:

Dialog Studio for designing and running agents on every channel.
Wren assistant that designs, builds, tests and optimizes agents from a plain-language request.
Dialog-RSN-1, an audio-native model that reasons directly over call audio.
Dialog-RAVEN-3.5 for webchat, SMS and multilingual text.
Pre-built integrations, a self-serve Connect Portal and open APIs.
Agents that carry the same context across voice and messaging.

PolyAI serves enterprises in finance, healthcare, retail, telecom and hospitality, and lists SOC 2, HIPAA, GDPR and PCI DSS compliance. Teams can try it for free or get an API key, and larger deployments go through a demo. Ongoing use is priced per minute through the sales team and includes performance improvements, maintenance and 24/7 support.